Philippine Postal Corporation

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    Date: 2022-09-02 17:27:13.492340

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    Date: 2022-09-05 13:53:39.241700

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Update on the Delivery of Postal ID

Requested from PHLPost by C. Hornilla at 05:27 PM on Sep 02, 2022.
Purpose: Online Work Requirement and Bank Application
Date of Coverage: 06/06/2022 - 06/06/2022
Tracking no: #PHLPost-955777833758

Hornilla 05:27 PM, Sep 02, 2022 

Good afternoon!

I hope you are having a nice day. I am kindly messaging you to ask for an update about the delivery of my Postal ID. It has been almost 3 months since I applied for it and I would really appreciate it if my ID would be delivered as it is urgent for my online work requirements and bank application.

Here are some details of my application for tracking:

Camille M. Hornilla
Post Office: Batangas City
Application Date: June 6, 2022

I do hope for your kind consideration. Thank you very much.


September 5, 2022

Dear Camille,

Greetings!

Thank you for your request dated Sep 02, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Update on the Delivery of Postal ID.

Response to your request

This particular information is a customer service request and/or concern and is not included in the documents under the PHLPost FOI. For the application process, you may check https://www.postalidph.com/how-to-apply.html

For other postal ID concerns, our customer service hotlines are as follows:

Globe - 09175215373
Smart - 09988447629

You may also send an email to pidhelpdesk1@gmail.com.

In any case, this concern will also be forwarded to them, who would be happy to assist you on the matter. 

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.


Your right to request a review 

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).


Thank you.

Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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