Dear eFOI user,
Thank you for your request dated yesterday, made under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
You have requested Citizen's Charter Consolidated Guidelines.
After conducting a comprehensive review, we have determined that the information you are seeking is already available online. Therefore, it cannot be considered a valid request under the Freedom of Information (FOI). You can conveniently access the requested information from the official website of the designated agency. Specifically, you can find it on the following page: https://www.dswd.gov.ph/wp-content/uploads/2024/04/FINAL-VERSION_2024-DSWD-Unified-Citizens-Charter-PDF-Copy.pdf.
Your right to request a review
If you are dissatisfied with our response to your FOI request, you have the option to request an internal review. To initiate this process, kindly submit your written appeal for review addressed to the DSWD Secretary. Please provide a detailed explanation of your dissatisfaction with our response within 15 calendar days from the date of receiving this response. We will conduct the review and communicate the outcome within 30 calendar days from the receipt of your review request.
Should you remain unsatisfied with the review outcome, you retain the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Lastly, under the Customer Feedback and Continuous Improvement of the Process, kindly fill out the Client Satisfaction Measurement Form as attached to this letter or through this link https://bit.ly/3tDxbkj
Thank you.
Respectfully,
FOI Officer
Department of Social Welfare and Development
